Questions?

Online Banking Questions

  1. How do I sign up for CornerstoneConnect Online Banking?
  2. Who will be able to see or access my accounts?
  3. What if I forget my password or it doesn't work?
  4. Is there a fee for online banking?
  5. Can I see an example of online banking before I sign up?
  6. What is a cookie?
  7. I share my computer with someone who also uses Online Banking. Can both of us sign in from this computer?
  8. What type of browser is necessary to access online banking?

Bill Payment Questions

  1. How do I use Online Bill Payment?
  2. What is bill payment and is there a fee?

Mobile Banking Questions

  1. What is Mobile Banking?
  2. What services can I access with Mobile Banking?
  3. What does it cost to use Mobile Banking?
  4. How do I enroll in Mobile Banking?
  5. What do I use for my Access ID?
  6. Is my Access ID case sensitive?
  7. What happens if I lose communication/signal during a transaction?
  8. What happens if I lose my mobile device?
  9. What do I need to do if I get a new phone?
  10. What do I need to do if I get a new phone number?
  11. Can I use any mobile device to access my accounts?
  12. Is Mobile Banking secure?
  13. Is Bill Pay available through Mobile Banking?

 


 

How do I sign up for CornerstoneConnect Online Banking?

To sign up for CornerstoneConnect Online Banking, simply visit Cornerstone's website at www.cornerstoneconnect.com and click on the Online Banking link.  Once you are on the Online Banking page, click the "First Time" button.  After reviewing the Internet Banking Disclosures, click the "I Agree" button.  This will take you to the First Time Login screen.  Fill in the required information and then click "Submit."  Then complete the ConnectKey security information.  You will then be asked if you would like to receive your statements electronically.  After you finish with that screen your first time login process is complete. 

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Who will be able to see or access my accounts?

Only the signers of an account, using their own unique Access ID and password can view or access the accounts. In addition, to insure our customers have the highest level of security available, we require the use of a "strong encryption" (128-bit) browser (see Security).

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What if I forget my password or it doesn’t work?

If your password does not allow you access to your accounts, please contact the Electronic Banking Department at (402) 363-7411 or (800) 642-6608 Monday through Friday from 8:00 a.m. to 5:00 p.m., or e-mail us at:  info@cornerstoneconnect.com.

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Is there a fee for online banking?

No. There is no additional fee to access your accounts through CornerstoneConnect Online Banking. You can view transactions, make transfers, pay bills or make Cornerstone Bank loan payments free of charge.

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Can I see an example of Online Banking before I sign up?

Yes, click on the Online Education Center link at the bottom right corner of the homepage.

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What is a cookie?

A cookie is a piece of securely-coded information sent by Cornerstone Bank to your computer when you enroll in online banking. Cookies include a randomly generated, unique number used as a sign in or registration identifier. Every time you log in from that same computer, your Web browser then sends us back this cookie, which is a security feature that lets us know that you’re using your own computer.

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I share my computer with someone who also uses Online Banking. Can both of us sign in from this computer?

Yes. You can both use the same computer to sign in to your individual Online Banking account safely; you won’t see each other’s information. There’s no limit to how many people can sign in to Online Banking at Cornerstone Bank from the same computer. Just remember not to share your Access ID, Password or answers to your challenge questions.

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What type of browser is necessary to access online banking?

To ensure the highest security, a browser using 128-bit encryption is required. To verify if your browser is compatible, click on the "Browser Check" button located in the online banking menu under "Security". If your browser is not compatible, you may download a new browser by clicking on one of the browsers offered under the same "Security" section.

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How do I use Online Bill Payment

If you utilize www.cornerstoneconnect.com for online access to your personal accounts you have the option to use Cornerstone Bank's free bill payment service.  You can use bill payment to pay any bills that you choose to pay.

Once logged in to your account information, click on the Payments tab.  This will take you to the Payment Center, where you are able to:

  • Set up one time payments
  • Set up recurring payments, for example monthly, bi-monthly or weekly
  • Set up payments to be paid on a specific day or even in advance
  • Save money on postage and check expenses
  • Store biller history
  • Select the next day payment option (fees will apply)

The payment date that you select is the date the bill will receive the payment.

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What is bill payment and is there a fee?

CornerstoneConnect Online Banking offers a bill payment feature in which you can pay all of your bills. This service is completely free for personal checking accounts with Cornerstone.

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How do I know I’m at the genuine Online Banking site?

ConnectKey will help you figure that out. Type the correct address (www.cornerstoneconnect.com) into your Web browser. When you arrive at the site and enter your Access ID, click on the Submit button, and your secret Connectkey image and pass phrase will appear. That’s confirmation that you’re at the bank’s legitimate Web site. If you do not see your secret image and pass phrase, and are not asked your secret challenge question, do not enter your Password. Since this may represent a fraudulent website, please report this immediately to us at info@cornerstoneconnect.com.

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How does Cornerstone know that I’m signing in from my own computer?

When you sign up for our ConnectKey service, we put a secure cookie on your computer. This cookie contains a randomly generated, unique number used as an identifier. When you sign in after that, you Web browser sends us this cookie, which lets us know that you’re using your own computer. The cookie is visible only to the Online Banking site at Cornerstone Bank and does not contain any personal information.

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Can I access Online Banking from multiple computers?

Yes, you can access Online Banking from any number of computers and have the same ConnectKey protections. If you sign in from a computer that you haven’t used for Online Banking before, you just need to answer one of your challenge questions to verify your identity. Once you answer the question correctly, we will ask you if you would like us to recognize that computer in the future. If you answer yes, you will not need to answer a challenge question in the future.

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What if I get a new computer?

You will need to answer one of your challenge questions to verify your identity. Once you answer the question correctly, we will ask you if you want to recognize that computer in the future. If you answer yes, you will not need to answer a challenge question again.

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Can I change my ConnectKey image, pass phrase and challenge questions?

Yes, you can change your ConnectKey image, pass phrase and challenge questions at any time. We will never ask you to change your ConnectKey information and we will never change it for you. To make the change, sign in to Online Banking and go to the Options tab at the top of the page. Then click Change Security Data.

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Is there a fee for using the ConnectKey service?

ConnectKey is free. It’s just part of our ongoing commitment to safeguard your privacy and security.

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What is Mobile Banking?

Mobile Banking is an internet based service that allows you to connect to your Cornerstone accounts through any mobile phone or mobile device with internet access.

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What services can I access with Mobile Banking?

With Mobile Banking you can:  View account balances, View transaction history, View pending transactions, Transfer funds, Make payments to your Cornerstone loans and View Cornerstone ATM and bank locations.

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What does it cost to use Mobile Banking?

Mobile Banking is a complimentary service for all Cornerstone Bank customers enrolled in Online Banking.  Message and data rates may apply.  You will need to contact your mobile phone carrier for any charges that apply to web browser usage on your mobile phone.

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How do I enroll in Mobile Banking?

Mobile Banking enrollment is completed by logging into internet banking.  Choose “Options” at the top of the page and then “Mobile Banking.”

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What do I use for my Access ID?

The Access ID used for Mobile Banking is the same as the Access ID used for Internet Banking.

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Is my Access ID case sensitive?

Yes, Access IDs are case sensitive.  The Access ID used for Mobile Banking is the same as the Access ID used for Internet Banking.

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What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device, such as a transfer, you will receive a text message as confirmation that the transaction was successful.  If you do not receive this message due to an interruption in service, check your accounts and re-submit the transaction.

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What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information can not be stolen.  When you replace your device, simply edit your Mobile settings through Cornerstone Connect and make any changes to the Wireless Provider and/or Phone number.

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What do I need to do if I get a new phone?

If you get a new phone but are using the same phone number and provider, no changes are necessary.

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What do I need to do if I get a new phone number?

If you get a new phone number, you will need to make that change in your Online Banking Options Menu.  Log in to Online Banking, then go to Options at the top of the page.  Scroll down to the Mobile Banking area and click Edit.  A new box will open and you can change your phone number there.

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Can I use any mobile device to access my accounts?

Yes.  You can access your accounts via any mobile device that is text and web-enabled and allows secure SSL traffic.  The SMS text message will be sent to the number of the device given at enrollment.

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Is Mobile Banking secure?

Yes.  All messages exchanged between phones and the server are encrypted with 128 bit encryption.  The message is then transferred over the phone carriers’ network.

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Is Bill Pay available through Mobile Banking?

Yes Bill Pay is available through Mobile Banking for online banking customers currently enrolled in Bill Pay.

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